Privacy & Policy

Privacy Policy for Aarogya Matrix

Effective Date: [December 6, 2025] Last Updated: [December 6, 2025]

At Sattu Shake we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://aarogyamatrix.com/ or purchase our supplement products.

This policy is drafted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

We collect information to provide you with our products and improve your experience. This includes:

  • Personal Information: Name, email address, shipping address, billing address, and phone number when you make a purchase.
  • Health & Wellness Data (Optional): If you take a quiz or consult with us, we may collect basic data regarding your fitness goals (e.g., "weight gain," "muscle building") to recommend the correct Sattu Shake product.
  • Payment Information: We do not store your credit/debit card details. All transactions are processed through secure third-party payment gateways (e.g., Razorpay, PhonePe, Paytm) that are PCI-DSS compliant.
  • Technical Data: IP address, browser type, and device information collected automatically via cookies.

2. How We Use Your Information

We use your data strictly for the following purposes:

  • To process and deliver your orders.
  • To send order confirmations, invoices, and shipping updates.
  • To respond to your customer service inquiries.
  • To comply with legal obligations (e.g., tax and accounting laws).
  • To send marketing emails about new flavors or offers (only if you have opted in).

3. Sharing of Information (Third Parties)

We do not sell your personal data. However, we share necessary data with trusted third parties to facilitate our services:

  • Logistics Partners: We share your name, address, and phone number with courier partners (e.g., Shiprocket, Delhivery, BlueDart) solely to deliver your package.
  • Payment Processors: Your payment details are processed securely by our payment gateway partners.
  • Manufacturing Partners:
    • Disclosure: Our products are manufactured by a third-party facility.
    • Data Privacy: Our manufacturing partner does not have access to your personal customer data (such as your name or address) unless they act as a direct dropshipping agent. Generally, they only handle bulk production and quality control, while we (Sattu Shake) handle the inventory and shipping to you.
  • Legal Requirements: We may disclose information if required by Indian law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Storage and Security

  • We implement reasonable security practices and procedures as mandated by Indian law to protect your data from unauthorized access, loss, or misuse.
  • Your data is stored on secure servers located [mention location, e.g., "in India" or "on secure cloud servers.

5. Your Rights (Under DPDP Act, 2023)

As a "Data Principal," you have the following rights:

  • Right to Access: You can ask for a summary of the personal data we hold about you.
  • Right to Correction: You can ask us to update or correct inaccurate personal information.
  • Right to Erasure: You can request that we delete your personal data (unless we are required to keep it for tax/legal records).
  • Right to Grievance Redressal: You have the right to register a complaint with us regarding the use of your data.

6. Cookies

We use cookies to improve your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our site.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Indian laws. We will notify you of any significant changes by posting the new policy on this page.